Privacy Policy
Last updated: September 16, 2026
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- First name and Surname
- Phone number
- Email address
- Residence
- Gender
- Usage Data
- Payment Information
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as origin, destination, time and diagnostic data. This data is used to improve the service in many ways including:
- Bicycle rebalancing: The use of a vehicle to reposition bikes from full stations to empty ones.
- Research purposes: The team actively carries out research on how to improve Digital Bikes.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service
Including to monitor the usage of our Service.
To manage Your Account
To manage Your registration as a user of the Service.
As a form of security
Digital Bikes uses information as security for property handling.
To contact You
Via email, telephone calls, SMS, or other electronic communication.
To manage Your requests
To attend and manage Your requests to Us.
For research purposes
We may use Your information for data analysis and improvement.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service.
Storage and transfer of Your Personal Data
We will only store or transfer your personal data to countries that have adequate data protection standards/laws or where you have consented to the processing or storing of personal data outside Uganda.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us: